FAQ

HELP LOGGING IN

I can't log into the GSK health partner site

There may be a problem with your computer / smartphone. Try deleting your browsing history. Then unblock the pop-ups in your browser settings.

* Please check the site of each browser for how to delete and unblock pop-ups.
If I make a mistake entering my password multiple times, will my account be locked?

We will not lock your account for failed password attempts.

REGISTRATION QUESTIONS

What option should I use to register?

If you are a Dental or Medical professional, please register using your ID first. You will be prompted to enter one of the following numbers: NPI, ADA or ME number. By registering automatically, it will help us validate your account sooner than registering manually. While validation is pending, you will gain access to our educational resources, patient materials, webinars, and more.

If we are unable to validate your account automatically using your ID, you will need to enter additional details to begin the manual validation process.
What is manual registration and when should I use it?

If you have a license other than ME/NPI/ADA, or we are unable to verify your account automatically using your Professional ID, you will need to register manually. With manual registration it can take 3-6 weeks to fully validate your account. During this time, you will gain access to our educational resources, patient materials, webinars, and more.
Can I register multiple accounts with the same medical registration number?

No, you can only register one account with your medical / dental registration number. If you work at multiple facilities, please register the main facility.
Can I register with the Dental Association, Dental Hygienist Association, or corporate name?

No, please register with the name of the facility you work for.
Do I have to give my details to look at the samples product page?

Correct, you will need to be registered and verified as a HCP to access our samples page to browse and order product samples.
I've registered, but how long do I need to wait to be verified?

Manual verification can take up to 6 weeks. While we check the details provided during registration, you will gain access to our educational resources, patient materials, and more.
Can I use my practice's email address to register, or do I use my own email address?

Please use your practice's email address only.

REGISTRATION ISSUES

I registered for an account, but the registration screen did not change.

Please check the registration fields again to see if all the required data has been entered. If there are any unfilled items, "Enter required" will be displayed in red.
I don’t know my License No, graduation year, practice address etc. off-by-heart.

Please use the NPI Look-up tool linked here that can also be found next to ‘Enter Professional ID’ and ‘License No’ fields.
I can’t be matched with my Professional ID when using the first validation method.

Please use the ‘Manual Registration’ method as we likely don’t have your details on record to instantly verify you. Once complete, you will be able to interact with the all the features of GSK Health Partner Portal. Note: It may take between 3-6 weeks for final verification.

UPDATING YOUR ACCOUNT

Can I change my registration information (registered Email address, registered address, etc.) ?

You can update your details from the MyAccount page. However, you will not be able to change your email address that you have registered with. If you do need to change your email address, you will need to delete your account and register again.

EMAILS & COMMUNICATIONS

Can I resend the account registration confirmation email?

If you need a new account registration confirmation email, log in to the GSK Health Partner site and resend the confirmation email from the account registration confirmation screen (pop-up screen).
What is "communication settings"?

Use the communication settings to consent to the use of personal information for the purpose of delivering information. If you check "Agree", you will be notified of new products and communications.
I registered for an account, but I haven't received an email.

Step 1

Your email service may treat emails from GSK Health Partner as junk email. Please check if there is any mail from GSK Health Partner in your junk mail folder.

Step 2

Add the GSK Health Partner domain "gsk.com" to your email service's allowed list. Alternatively, please set the reception permission of the following e-mail address. "Noreply@info.gsk.com"

* Contact your mobile phone company, provider, or manufacturer for setting changes.
I can't press the button (link) in the received email.

If the email format is "text email", the button (link) will be disabled. Please change the settings of your email software so that you can receive "HTML emails".

* Contact your mobile phone company, provider, or manufacturer to change the settings.
Who can I contact about account support or registration issues?

Please reach out to US.GHPQuestions@gsk.com

FAQ

Frequently Asked Questions

HELP LOGGING IN

REGISTRATION QUESTIONS

REGISTRATION ISSUES

UPDATING YOUR ACCOUNT

EMAILS & COMMUNICATIONS