Please find the frequently asked questions for registration on GSK Health Partner below.
If you have any general enquiries not answered by these or need to report on product quality or on an adverse event, please visit our Contact Us page.
There may be a problem with your computer / smartphone. Try deleting your browsing history. Then unblock the pop-ups in your browser settings.
* Please check the site of each browser for how to delete and unblock pop-ups.
We will not lock your account for failed password attempts.
If you are a Dental or Medical professional, please register using your ID first. You will be prompted to enter one of the following numbers: NPI, ADA or ME number. By registering automatically, it will help us validate your account sooner than registering manually. While validation is pending, you will gain access to our educational resources, patient materials, webinars, and more.
If we are unable to validate your account automatically using your ID, you will need to enter additional details to begin the manual validation process.
If you have a license other than ME/NPI/ADA, or we are unable to verify your account automatically using your Professional ID, you will need to register manually. With manual registration it can take 3-6 weeks to fully validate your account. During this time, you will gain access to our educational resources, patient materials, webinars, and more.
No, you can only register one account with your medical / dental registration number. If you work at multiple facilities, please register the main facility.
No, please register with the name of the facility you work for.
Correct, you will need to be registered and verified as a HCP to access our samples page to browse and order product samples.
Manual verification can take up to 6 weeks. While we check the details provided during registration, you will gain access to our educational resources, patient materials, and more.
Please use your practice's email address only.
Please check the registration fields again to see if all the required data has been entered. If there are any unfilled items, "Enter required" will be displayed in red.
Please use the ‘Manual Registration’ method as we likely don’t have your details on record to instantly verify you. Once complete, you will be able to interact with the all the features of GSK Health Partner Portal. Note: It may take between 3-6 weeks for final verification.
You can update your details from the MyAccount page. However, you will not be able to change your email address that you have registered with. If you do need to change your email address, you will need to delete your account and register again.
If you need a new account registration confirmation email, log in to the GSK Health Partner site and resend the confirmation email from the account registration confirmation screen (pop-up screen).
Use the communication settings to consent to the use of personal information for the purpose of delivering information. If you check "Agree", you will be notified of new products and communications.
Your email service may treat emails from GSK Health Partner as junk email. Please check if there is any mail from GSK Health Partner in your junk mail folder.
Add the GSK Health Partner domain "gsk.com" to your email service's allowed list. Alternatively, please set the reception permission of the following e-mail address. "Noreply@info.gsk.com"
* Contact your mobile phone company, provider, or manufacturer for setting changes.
If the email format is "text email", the button (link) will be disabled. Please change the settings of your email software so that you can receive "HTML emails".
* Contact your mobile phone company, provider, or manufacturer to change the settings.