Frequently Asked Questions
Please find the frequently asked questions for registration on GSK Health Partner below.
If you have any general enquiries not answered by these or need to report on product quality or on an adverse event, please visit our Contact Us page.
HELP LOGGING IN
There may be a problem with your computer / smartphone. Try deleting your browsing history. Then unblock the pop-up in your browser settings.
* Please check the site of each browser for how to delete and unblock pop-ups.
We will not lock your account for failed password attempts.
If you are a Dental or Medical professional, please attempt to register using Professional ID first using one of the following numbers: GDC, GMC or GPhC number. This should allow us to automatically verify your account, saving you time and allowing dentists with a valid GDC number to order samples immediately.
Sometimes we are unable to validate your account automatically against our records. If this is the case, additional form fields will appear to capture more information.
No, you can only register one account with your medical registration number. If you work at multiple facilities, please register the main facility.
Please check the registration screen again to see if all the required fields have been entered. If there are any unfilled items, "Enter required" is displayed in red.
Please use the ‘Manual Registration’ method as we likely don’t have your details on record to instantly verify you. Once complete you will be able to interact with the all the features of GSK Health Partner except for samples, which will take up-to 24 hours for HCP verification.
UPDATING YOUR ACCOUNT
You can update your details from the MyAccount page. However, you will not be able to change your email address that you have registered with, if you do need to change your email address you will need to delete your account and register again.
EMAILS & COMMS
If you need a new account registration confirmation email, log in to the GSK Health Partner site and resend the confirmation email from the account registration confirmation screen (pop-up screen).
Your email service may treat emails from GSK Health Partners as junk email. Please check if there is any mail from GSK Health Partner in your junk mail folder.
Add the GSK Health Partner domain "gsk.com" to your email service's allowed list. Alternatively, please set the reception permission of the following e-mail address. "Noreply@info.gsk.com"
* Contact your mobile phone company, provider, or manufacturer for setting changes.
If the email format is "text email", the button (link) will be disabled. Please change the settings of your email software so that you can receive "HTML emails".
* Contact your mobile phone company, provider, or manufacturer to change the settings.
Yes, we have the functionality of ordering samples to a second location, please add a new shipping address at checkout. This new address will have to be validated in the same way the address you registered your account with was validated.