Frequently Asked Questions

Please find the frequently asked questions for registration on GSK Health Partner below.

If you have any general enquiries not answered by these or need to report on product quality or on an adverse event, please visit our Contact Us page.

HELP LOGGING IN

REGISTRATION QUESTIONS

  • What option should I use to register?

    If you are a Dental or Medical professional, please attempt to register using Professional ID first using one of the following numbers: GDC, GMC or GPhC number. This should allow us to automatically verify your account, saving you time and allowing dentists with a valid GDC number to order samples immediately.

    Sometimes we are unable to validate your account automatically against our records. If this is the case, additional form fields will appear to capture more information.

  • Can I register multiple accounts with the same medical registration number?

    No, you can only register one account with your medical registration number. If you work at multiple facilities, please register the main facility.

REGISTRATION ISSUES

UPDATING YOUR ACCOUNT

EMAILS & COMMS

  • Can I resend the account registration confirmation email?

    If you need a new account registration confirmation email, log in to the GSK Health Partner site and resend the confirmation email from the account registration confirmation screen (pop-up screen).

  • I registered for an account, but I haven't received an email.

    Step 1

    Your email service may treat emails from GSK Health Partners as junk email. Please check if there is any mail from GSK Health Partner in your junk mail folder.

    Step 2

    Add the GSK Health Partner domain "gsk.com" to your email service's allowed list. Alternatively, please set the reception permission of the following e-mail address. "Noreply@info.gsk.com"

    * Contact your mobile phone company, provider, or manufacturer for setting changes.

  • I can't press the button (link) in the received email.

    If the email format is "text email", the button (link) will be disabled. Please change the settings of your email software so that you can receive "HTML emails".

    * Contact your mobile phone company, provider, or manufacturer to change the settings.

SAMPLE ORDERING